Our Duty of Care Commitment
Transporting human passengers day in and day out is not something we take lightly here at A&A Limousine & Bus Service. We have what is known as a “Duty of Care” to be ultra-safe in every action we take. Our industry takes the commitment of driving human beings so seriously that our trade shows and conventions are full of safety-oriented training sessions, driver training techniques and even a little bit of fun is thrown in with a Driver Skill Competition.
At A&A Limousine & Bus Service, we have dedicated ourselves to the duty of care of our passengers. We have an outstanding record of safety inspections by the Washington State Patrol and a reputation for providing excellent customer service.
As part the U.S. Infrastructure Bill that is under consideration in the Senate, there is a proposed amendment to improve federal safety standards for limousines. The amendment establishes a mandatory annual inspection for limo companies and will also provide funds to State law enforcement agencies that will remove unsafe limos from the road through enforcement and inspection efforts.
A&A Limousine & Bus Service offers our clients the absolute best luxury transportation services in more than 1100 cities in the world. No matter what city you engage our services, our operations require all affiliate partners to also exercise a duty of care while providing services. It is our duty to ensure that all chauffeurs providing service within our network keep you safe, as well as providing a luxurious and comfortable experience. Whenever you need ground transportation, you can confidently rely on A&A Limousine & Bus Service in any city.
It is our goal to provide you with the most reliable and professional transportation services that are provided by highly trained, skilled professionals who must conform to our high standards. Here are some things that you should know:
Licensing and background checks
Before handing the keys over to a newly hired chauffeur, we conduct a background check to ensure the chauffeur has a valid driver’s license, a clean driving history and the proper endorsements needed for the assigned vehicle. Additionally, we run national criminal background checks. We reach out to the previous employers of our chauffeurs as required by Federal law to make sure there were no failed drug or alcohol tests during their previous employment.
We Hire the Best
To provide our clients with a comfortable and memorable experience, we follow a very strict process of hiring chauffeurs. Every chauffeur is required to have at least two years of commercial driving experience and no accidents or violations on their driving record. Additionally, chauffeurs are required to demonstrate driving skills and habits as part of the hiring process. Once hired, we provide additional training on defensive driving, personal safety and protection, client confidentiality, and proper customer service communications and procedures. Nothing is left to chance.
Your Safety and Privacy
Everyone in our company has great respect for the passengers we serve. We hold customer privacy and data security in the highest regard. Rest assured that your personal data and conversations are safe and secure after you receive our service.
Striving for Perfection
Being perfect doesn’t come easy. We start each day striving for perfection. We are always searching for new methods and ideas to improve our services. We constantly analyze customer feedback, service incidents, and even client compliments to examine how we can do even better in the future. That’s why hearing from you is so important to us. Feel free to send your personal comments, concerns or complaints to our President, Jess –firstname.lastname@example.org. It is our Duty of Care to listen to you.